Tenant Handbook

Thank you for choosing Carolina Forest Rental Properties to serve your rental needs.  The following information will be useful to you during the time you reside in one of our properties.

Moving In

We will make every effort to have your home in good condition for your arrival.  We will contact you prior to your lease date to let you know when the unit will be available for move in.  The day you move in we will provide you with keys and a Move-In Inspection Form that you can complete and return to us within the first 2 days of your lease.

Payment of Rent

Your rent will be due on the first day of each month in our office. Rent is paid based on receipt in our office not postmarked date. You can mail your payment to the office or drop it off at the front desk during our regular office hours (Monday – Thursday 9:00 AM to 5:00 PM and Friday 9:00 AM to 2:00 PM). Late fees are levied the day after your rent is due on your rental agreement. WE DO NOT WAIVE LATE FEES.

Late Fee Policy

If your rent is received one or more days late you will be charged the late fee as set forth in the rental agreement. Your rental agreement states that rent, late charges, and other legitimate charges will be posted to the resident account. Unless otherwise stated, rent is due on the first, and late with a $25 late fee on the 6th, and another $25 late fee on the 11th. After the third offense, the late fee will be an automatic $100.00 per occurrence. Payments received are applied to the oldest outstanding charge first. If there is an outstanding charge on your account when your rent is due, payments will be applied toward the outstanding charges first and then toward the current rent charge. If the payment is not sufficient to cover past due charges as well as the current rent charge, your current rent will be short. If the rent is short you will incur a late charge. To avoid late charges be sure to pay all rent on time and any charges posted on your account by the time your current rent is due.

Returned Checks

Your rental agreement states the amount you will be charged for each returned check.  Our current fee is $45.00 for each check returned.  You will be charged this fee even if the check clears upon re-submission to the bank.  In addition, if the returned check is for payment of rent, you will be charged late fees through the date the check clears the bank on re-submission or until you provide certified funds to pay for the returned check.  Depending upon the date the check is returned, you also may receive a three-day notice to pay or vacate the property.

Deposits

When you signed your rental agreement, you gave us a deposit to cover any potential damage to the property. The deposit will be held in a trust account until you vacate the property. Please be aware, YOUR DEPOSIT MAY NOT BE USED AS YOUR LAST MONTHS RENT.

Gas and Electric Service

For the majority of our properties, Santee Cooper provides electric service. When you signed your lease it indicated if you are responsible for utilities or not. If you are responsible you should contact Santee Cooper and all of your utility companies prior to moving into your property. If you move into the property without transferring utilities into your name, not only will you owe any utility bills for the date you moved into the property, but an administrative fee of $100.00 will be assessed to your account.

Telephone Service

If you want a land based telephone line you should contact the service provider of your choice.

Maintenance

Maintenance and repairs are generally the items of most concern to our residents. For maintenance emergencies, please call our office at 843-796-2478. Our voice mail system will give you instructions for reporting the emergency. Minor maintenance issues should be reported to our office by submitting an on-line maintenance request or calling the office. We attempt to respond to all non-emergency requests within 72 hours.

For all clogged sewer lines, you must call a licensed plumber first to unstop the problem.  If it is well documented by the plumber that the cause is natural causes, including, but not limited to:  location in the line of the problem, what exactly caused the clog, which parts of the house were affected, CFRP will reimburse you for the expense of the service call.  Most lines are clogged from items flushed through the line that should be thrown away.

You will be billed for a service call under the following circumstances:

  • You scheduled a service call appointment and failed to be present at the scheduled time.
  • You requested service for a non-existent problem.  This includes re-setting a breaker or Ground Fault Interrupter (GFI) to restore electrical power and re-setting a breaker on a garbage disposal.
  • The problem was caused by improper use of the provided facilities.  The classic case is the child who flushes a toy or other item and which results in a clogged sewer line.
  • Any damage to the HVAC system as a result of improper maintenance and not changing the air filter on a monthly basis.

The following are examples of maintenance emergencies:

  • No hot water
  • No heat (during cold months)
  • Water pipe leaks (dripping faucets are not considered an emergency)
  • Air Conditioning Leak from outside spigot
  • Broken or inoperable door lock
  • Refrigerator not cooling
  • Inoperable oven/stove
  • Anything that may cause harm or injury to a resident
  • Natural gas leaks
  • Fire or smoke of any sort