Tenant FAQs

How do I report a maintenance item?
For non-urgent maintenance items please submit a work order request on-line via the Resident Login portal or call the office Monday – Thursday 9:00 a.m. to 5:00 p.m and Friday 9:00 a.m. to 2:00 p.m. For police or fire emergencies, dial 911 before calling us.

Can I be charged for maintenance at the property?
Yes, if the maintenance issue is determined to have occurred because of your fault or neglect, you will be responsible for the costs associated with the repair. A good example is not changing air filters. If you report an HVAC issue and the technician determines that you have not been changing the air filter on a monthly basis, you will be responsible for the maintenance cost.

Can I install cable or satellite TV at the property?
Generally yes.  However, you must first obtain written permission from us.  At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area.  Any cost of installation is an expense of the resident.

Can I install extra telephone lines?
Generally yes.  However, you must also obtain written permission from us.  All costs of installing extra phone lines are the responsibility of the resident.

Can I sub-lease the property?
Sub-leasing is strictly prohibited under your lease agreement.

Can I rent a steam cleaner and clean the carpets myself when I move out?
No.  Your rental agreement provides that all carpets must be professionally cleaned.

Can I get a pet after move-in?
Generally, yes. However, you must contact our office prior to placing the pet in to the property. We will then obtain approval from the owner of the property and determine if a pet is allowed under HOA regulations. There will be a $250.00 – $500.00 non-refundable pet fee that must be paid immediately after approval. Furthermore, an addendum to the lease will be required.

When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms in your own residential agreement.  In most leases, notice to vacate must be received in our office in writing on or before the first of the month.  Most leases require a minimum 30-day notice and run for a full monthly period.

I have always paid my rent on time.  Why did I receive a 3-day notice when the rent was only 11 days late?
The rent is due on the first of the month. If the rent is not posted in our office by the eleventh, we serve a 3-day notice to pay what is owed or vacate the property. If we do not receive funds after this time period, formal eviction will be initiated.

I am an excellent resident and take good care of the home.  Can you waive my late charges?
No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges equally, for everyone.